Privacy Policy

This Privacy Policy describes how hoodiehaven.com (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

We collect Personal Information to provide and improve our services. This includes information about your device, interactions with the Site, purchases, and support inquiries.

Device Information

Examples: browser type, IP address, time zone, cookies, viewed products, search terms, and site interactions.
Purpose: to load the Site properly and perform usage analytics to improve performance.
Source: automatically collected through cookies, tags, pixels, or web beacons.
Disclosure: shared with Shopify (our platform provider).

Order Information

Examples: name, billing/shipping address, payment details, email, and phone number.
Purpose: to fulfill orders, process payments, arrange delivery, confirm purchases, communicate with you, and detect fraud.
Source: collected from you directly.
Disclosure: shared with Shopify.

Customer Support

Purpose: to respond to customer inquiries and provide support.
Source: information you provide directly.

Minors

Our Site is not intended for users under the age of 18. If a minor has shared Personal Information, parents or guardians should contact us to request deletion.

Sharing Your Information

We share your Personal Information with service providers to help us operate our store and fulfill orders. Examples include:

Shopify – our ecommerce platform. Read their privacy policy here.
Legal authorities – when required by law or to protect our rights.

Behavioural Advertising

We may use your information for marketing and advertising purposes. For example:

Google Analytics – read more here | opt out here
Ad partners – may use cookies to deliver ads (based on your consent, where applicable).

Opt out of targeted ads:

Using Personal Information

We use your data to provide and improve our services, offer products, process payments, fulfill orders, and send updates about new items, offers, and services.

GDPR – European Rights

If you are an EEA resident, you can request access, correction, or deletion of your personal data. Your data may be transferred outside Europe (e.g. to Shopify servers in Canada/USA). For details, visit Shopify GDPR Info.

CCPA – California Rights

If you are a California resident, you may request access, correction, or deletion of your personal data. You may also designate an agent to act on your behalf.

Cookies

We use cookies to improve your experience. Some cookies are persistent and expire between 30 minutes and 2 years. You can manage or disable cookies in your browser. Learn more at www.allaboutcookies.org.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals due to a lack of consistent industry standards.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements.

Contact Us

If you have any questions or concerns, or would like to make a complaint, please contact us at help@hoodiehaven.com.

Last updated: 2024

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy/privacy-complaints