Terms of Service

This website is operated by Hoodie Haven (ABN: 29 654 692 154). Throughout the site, the terms “we,” “us,” and “our” refer to Hoodie Haven. Hoodie Haven offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

For details about returns and exchanges, please refer to our Returns Policy.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before using our website. If you do not agree to all terms and conditions, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

We may update or change these Terms at any time by posting updates to our website. It is your responsibility to check this page for changes. Your continued use of the site constitutes acceptance of any changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory, or that you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including copyright laws. Any breach of the Terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card data is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without express written permission by us.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. Any material provided is for general information only and should not be relied upon without consulting more reliable sources. Any reliance on the site’s content is at your own risk.

We may modify content at any time but are under no obligation to update it. You agree it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice. We shall not be liable for any changes, price adjustments, or service interruptions.

SECTION 5 – PRODUCTS OR SERVICES

Some products may be available exclusively online and may have limited quantities. They are subject to our Returns Policy.

We do not accept returns, refunds, or exchanges for change of mind or size selection errors unless required by Australian Consumer Law. Please double-check your order before checkout.

We have made every effort to display our products accurately. However, we cannot guarantee color accuracy on all devices.

We reserve the right to limit sales to any person, region, or jurisdiction. We also reserve the right to discontinue any product at any time without notice. Any offer for a product or service is void where prohibited.

We reserve the right to cancel any order for any reason, including stock availability, payment issues, or suspected misuse. If an item is out of stock and we do not hear back from you within a reasonable timeframe, we may cancel and refund your order in full.